Refund policy

Last updated: June 2026

Merch Refund Policy

At Scientifically Savage, every item is made to order especially for you. Producing items on demand rather than in bulk helps reduce waste and supports a more thoughtful way of creating. Thank you for choosing to support a small business.

1. Damaged, Defective or Incorrect Items

We want you to love your order. If your item arrives damaged, defective, misprinted, or you've received the wrong product, please contact us within 30 days of receiving your order.

To help us resolve your claim as quickly as possible, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging (where applicable)

Once we receive your information, we will submit a problem report with our fulfilment partner on your behalf and keep you updated throughout the process. Where the issue is confirmed to be a manufacturing or fulfilment error, we'll arrange a replacement or refund at no additional cost.

To report an issue, please complete our Problem Report Form HERE.

2. Lost Packages

If your order appears to have been lost in transit, please contact us within 30 days of the estimated delivery date.

We'll investigate with our fulfilment partner and, where appropriate, arrange a replacement or refund.

3. Returns & Exchanges

Because every item is made specifically for your order, we are generally unable to accept returns or exchanges for:

  • Ordering the wrong size
  • Changing your mind
  • Choosing the wrong colour or design
  • No longer wanting the item

Please check the product description and size guide carefully before placing your order. If you have any questions before purchasing, we're always happy to help.

4. Order Cancellation

Because all of our products are made to order, we begin processing your order shortly after it is placed. If you need to cancel your order, please contact us as soon as possible at info@scientificallysavage.com.

  • If your order has not yet entered production, we'll do our best to cancel it and issue a full refund.
  • Once production has begun, we are unfortunately unable to cancel, amend, or refund the order, as it is already being custom made specifically for you.

Please note that our fulfilment partner begins production quickly, so we cannot guarantee that cancellation requests can be accommodated.

If your order has already shipped, please refer to our Returns & Refund Policy for further information.

5. Incorrect Shipping Address

Please ensure your shipping address is correct before completing your purchase.

If an order is returned due to an incorrect or incomplete address provided at checkout, we can arrange for it to be reshipped once the correct address has been confirmed. Additional shipping charges may apply.

6. Unclaimed Orders

If a delivery is not collected and is returned to our fulfilment partner, we can arrange for it to be reshipped. Additional shipping costs may apply.

7. Personalised Products

Where products have been personalised or customised specifically for you, they cannot be returned unless they arrive damaged, defective, or incorrect.

8. Your Consumer Rights

Nothing in this policy affects your statutory consumer rights under applicable consumer protection laws.

9. Contact Us

If you have any questions about your order or this policy, please contact us at:

Email: info@scientificallysavage.com

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Hair Oil Refund Policy

1. Unclaimed Orders:

  • If your order is returned because custom charges were not paid, no refund will be issued. This is due to the fact that the parcel cannot be resold.
  • If your order is returned because the parcel was not claimed, no refund will be issued for the same reason. This is due to the fact that the parcel cannot be resold.

2. Returned Parcels:

  • If your parcel is returned due to an incorrect address, we will contact you via email to arrange for it to be resent to the correct address. Please note that you will be asked to pay the cost of the postage. 
  • Under these circumstances, no refund will be issued due to the fact that the parcel cannot be resold.
  • If we do not receive a response within a specified timeframe, your order will be cancelled, and no refund will be issued.

3. Responsible Parties:

  • If an issue arises with your order due to the local delivery service, we cannot be held responsible for their performance. However, we will investigate the matter with the courier and take appropriate action as necessary.
  • We encourage customers to ensure accurate delivery details and timely parcel claims to avoid these issues.

Digital Products and Booked Appointments

Please note that all sales are final for digital products and booked appointments. These items are non-refundable and cannot be exchanged or canceled once purchased or scheduled.

If you have any questions about our policy or need assistance, please contact our customer support team at info@scientificallysavage.com.

Unfiltered Membership

Membership Changes, Cancellations & Plan Management

1. Important Notice on Cancellations
Due to current Bold Memberships platform limitations, Members cannot self-cancel via an online dashboard.

There is no built-in cancellation button provided by Bold.

2. How to Cancel Your Membership
To cancel your Membership, you must email: 📩 info@scientificallysavage.com

Please include:

  • Your full name
  • The email address used for your Membership
  • A clear request to cancel

Cancellations are processed manually by SciSavage through Shopify and Bold admin systems.

3. Changing or Upgrading Your Subscription
To change, upgrade, or downgrade your Membership plan, please email: 📩 info@scientificallysavage.com

Plan changes are subject to availability, billing cycle timing, and Bold platform constraints. Changes typically take effect at the next billing period unless otherwise agreed.

4. Cancellation Timing & Refunds

  • Membership access continues until the end of the current paid billing period.
  • No refunds are issued for partial billing periods, except where required by UK consumer law.

SEE FULL Membership Terms of Service